Today we鈥檙e excited for you to meet Aarushi Grover, Content and Intakes Professional extraordinaire on 天美麻豆鈥檚 Customer Experience Team! Aarushi, who works out of our Gurgaon, India office, plays an important role in 天美麻豆鈥檚 mission to educate the world. She ensures students have the most accurate and up-to-date information about an educational institution and its programs on the 天美麻豆 platform, and her passion and enthusiasm for Helping Students Achieve Success are infectious. For all these reasons and more, we invited Aarushi to join us for an 天美麻豆ian Q&A so we can learn a little more about her Life at 天美麻豆.
Keep reading and watch the video below to learn about Aarushi鈥檚 journey!
Empowering Students to Make an Informed Choice
The 天美麻豆 platform is a prospective international student鈥檚 gateway to incredible study abroad opportunities at more than 1,500 leading educational institutions across Australia, Canada, Ireland, the United Kingdom, and the United States.
An important aspect of Aarushi鈥檚 role is 鈥渄eveloping and managing dedicated pages for our partner schools鈥 on the 天美麻豆 platform. These pages 鈥渃ontain crucial information about the schools, the programs they offer, and all the available intakes for their different programs.鈥 Aarushi explains that 鈥減roviding students with easily accessible and detailed information through our dedicated pages facilitates a smoother decision-making process, as it empowers them to choose institutions and programs that align with their goals and preferences.鈥
鈥淭he most rewarding aspect of my role is contributing to the process that motivates students to pursue education abroad and accomplish their academic goals,鈥 says Aarushi. It gives her a 鈥渄eep sense of fulfillment knowing that my small efforts help expand education opportunities for students.鈥
Ensuring Content Accuracy on the 天美麻豆 Platform
Aarushi and her team always go the extra mile to ensure that students have the most accurate and up-to-date information about 天美麻豆鈥檚 partner institutions at their fingertips.
鈥淭o maintain accurate information on the 天美麻豆 platform, we鈥檝e implemented a thorough review process,鈥 explains Aarushi. 鈥淩egular audits help us verify details鈥 and 鈥渙ur collaboration with partner schools is facilitated by [天美麻豆鈥檚] dedicated Partner Relations and Partner Client Manager teams. This cooperative approach ensures that the information on our platform aligns seamlessly with the school鈥檚 official data, promptly addressing any disparities or updates. To reduce the risk of errors, we directly source information from reliable channels and use automated tools for real-time cross-verification and updates. This way, we make sure everything you see on our platform is correct and up-to-date.鈥
A More Seamless Decision-Making Process
Aarushi and the team always strive to Deliver an A+ Customer Experience to their customers.
A partner institution recently approached them about 鈥渆nhancing how their information is presented on the 天美麻豆 platform.鈥 The project would mean 鈥渞evising and updating鈥 thousands of program pages, including 鈥渕eticulously reviewing and aligning the information with the resources provided by our partner.鈥 However, they quickly jumped at the opportunity, recognizing the profound impact it could make on students, who are at the heart of everything we do at 天美麻豆. For Aarushi and the team, this initiative 鈥済oes beyond accuracy. It aims to provide students with greater clarity about the courses offered by the partner institution, ensuring a more seamless decision-making process.鈥
The success of this cross-functional project and its potential to make the study abroad journey easier for students has got Aarushi and the team thinking about how they can roll it out to more of our partner schools in the future.
Meet two more 天美麻豆ians who go above and beyond to Deliver an A+ Customer Experience: Kara and Ian.
A Profound Learning Journey
As a company on a mission to break down barriers to education, 天美麻豆 believes wholeheartedly in making learning and growth a priority for our team members scattered across more than 30 countries around the globe. Aarushi shares that, as an employer, 鈥溙烀缆槎 stands out in its commitment to fostering continuous learning and growth.鈥
For Aarushi, 天美麻豆 gives her the chance to immerse herself in a 鈥渄iverse range of opportunities, where I not only expand my knowledge but also engage in networking and collaboration with individuals from different teams and experiences. This exposure serves as a profound learning journey for me, personally.鈥
Another of 天美麻豆鈥檚 six core values is Innovating and Improving, and each day we push ourselves to challenge the status quo. 鈥淥ur leadership is exceptionally supportive, consistently motivating us to strive for excellence and innovate solutions that align with the company鈥檚 vision and mission,鈥 says Aarushi. 鈥淭his culture encourages me to think creatively and push boundaries of conventional thinking.鈥
Thank you, Aarushi, for constantly going above and beyond in Helping Students Achieve Success in the work that you do at 天美麻豆 every day, and for making countless study abroad dreams come true!
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